1. Introduction
SUWK Technologies Limited ("SUWK", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services (collectively, the "Platform"). By using our Platform, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect the following categories of information:
Identifiers
- Full Name
- Email Address
- Phone Number
- Postal Address
- User Account Credentials
Demographics
- Age
- Date of Birth
- Gender
- Primary Language
- Location
Education Information
- Educational Background
- Course Enrolment Details
- Academic Records
- Assignment Submissions
- Test and Exam Results
Financial Information
- Payment Card Details
- Bank Account Information (for direct debit payments)
- Transaction History
Employment Information
- Current Employment Status
- Job History
- Professional Skills
2.2 Usage Information
We automatically collect certain information about your use of our Platform:
Device Information
- Device Type
- Operating System
- Unique Device Identifiers
- IP Address
Log Data
- Access Times
- Pages Viewed
- Links Clicked
- Actions Taken Within the Platform
Cookies and Similar Technologies
- We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences
3. How We Collect Information
We collect information through various methods:
- Directly from you when you provide it to us
- Automatically as you navigate through our Platform
- From third parties, such as our business partners and service providers
4. How We Use Your Information
We use your personal information for the following purposes:
a. Provide and Improve Our Services
- Process enrollments and manage your account
- Deliver course content and materials
- Track your progress and provide support
- Improve our Platform and develop new features
b. Communication
- Send administrative messages and updates
- Respond to your inquiries and support requests
- Provide information about our services, promotions, and events (with your consent)
c. Payment Processing
- Process payments for course fees and other services
- Detect and prevent fraudulent transactions
d. Personalization
- Tailor content and recommendations based on your preferences and learning history
e. Analytics
- Analyze usage patterns and trends to improve user experience
- Conduct research and development
f. Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Enforce our terms of service and protect our rights
5. Information Sharing and Disclosure
We may share your information with the following categories of recipients:
a. Service Providers
- Third-party vendors who assist us in providing our services (e.g., hosting providers, payment processors)
b. Educational Partners
- Schools, colleges, and other institutions we collaborate with for educational programs
c. Employers or Sponsors
- If your enrollment is sponsored by an employer or organization, we may share progress reports and completion status
d. Legal Authorities
- When required by law, court order, or governmental regulation
- To protect our rights, privacy, safety, or property. We do not sell your personal information to third parties for their own marketing purposes
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
a. Access and Correction
- You can review and update your account information through your user profile
b. Data Portability
- You may request a copy of your personal information in a structured, commonly used, and machine-readable format
c. Deletion
- You can request the deletion of your personal information, subject to certain exceptions
d. Opt-out
- You can opt-out of marketing communications at any time
e. Do Not Track
- We currently do not respond to "Do Not Track" browser signals
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
10. Children's Privacy
Our Platform is not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children under 13. If we learn we have collected personal information from a child under 13, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Platform and updating the "Last Updated" date.
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